Returns & Exchanges
At Something Went Wrong, we understand that electronics don't always meet expectations, which is why we offer a 30-day hassle-free return window for all tech gear. Whether it's a compatibility issue or a change of heart, we are committed to making your refund or exchange process as seamless as possible.
Initiate Your Request
Log into your account portal and select the order containing the item you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your box, ensuring any previous shipping barcodes are covered.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once our technicians inspect the hardware, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing